[UPDATED] How To Apply NBI Clearance Online in 2020

[

Last Updated on

NBI Clearance Online as the name suggest is a type of a Government issued clearance provided by the National Bureau of Investigation (NBI) that verifies the person’s identity and criminal historical background which can be obtained thru NBI Clearance Online Website.

Having an NBI Clearance plays a vital role in job employment in the Philippines. Majority of the employers requires its new employee to submit their latest copy of this document.

NBI Clearance also serves as a valid Identification Document which most establishments asks to its customers. From Banks, airports, credit card companies and others. The said document is accepted.

The actual and printed NBI Clearance displays or shows the owner’s personal information such as their complete full name, current address, date and place of birth. this way, any person who holds this aforementioned document can prove his or her identity and also serves as a quick background check of the owner’s criminal history.

NBI Clearance Purposes

NBI Clearance can be use in different transactions. It doesn’t focus only as an employment requirement, in fact, it serves several purposes and these are the following:

A. Proof of Identity

Where as we mentioned before, the said document will serve as a valid identification document of the owner which is recognized by various establishments and Government Agencies.

It can also be use as a valid ID requirement when getting or applying for SSS Membership, Driver’s License, Professional Licenses and other government document any Filipino wants to apply.

B. Local Employment

As we are saying previously, most of all the companies located in the Philippines requires their new employees to apply for a new NBI Clearance so the employer can easily verify the identity of the applicant as well as its criminal history.

This way, the employers are confident that they will hire a person with no outstanding or existing criminal case which prevents the employers future troubles.

C. Modification of Legal Documents

For some unknown reasons, our legal documents such as Birth Certificate or Marriage Certificates contains erroneous entries such as incorrect name, gender, birth place or any personal information found in those documents. But through the use of NBI Clearance, the applicant can now request for the correction of it by presenting his or her NBI Clearance as an additional documentary requirement requested by any Government Office who facilitate these kinds of correction.

Travel Purposes

When planning to travel abroad either for vacation or for work, Embassies of other countries requires you to submit a latest NBI Clearance before they issue you a travel or working visa.

Embassy such as USA, Japan and other European countries are very strict as to who they allow to enter their country in terms of criminal history. If you have an existing or outstanding criminal case and it reflects in your NBI Clearance, chances are you won’t get to enter their country. Your VISA application will be instantly be denied.

Again, the sole purpose of this is just to provide the Embassy a background check of the visa applicant who wants to enter their country. But sometimes, Embassy ignores the NBI Clearance and allow people to have their entry visa.

Where to Apply NBI Clearance

I’m sure every one is struggling on where to apply NBI Clearance, right?

Don’t worry! We will list down all the NBI Clearance Branches available so it will be easy and convenient for you to secure one. But for now, we will list down the available branches in Metro Manila, NCR.

A separate article will be provided later on for the complete list of NBI Clearance Branches or NBI Clearance Centers in the Philippines where any legitimate applicant can apply.

NBI CLEARANCE BRANCHES
NBI Clearance Center
Main Office, UN Ave., Manila
LRT NorthMall, Caloocan City
LRT Caloocan Mall, Rizal Avenue Extension, Caloocan City
Quezon City Hall
Makatarungan Street, Diliman Quezon City
Muntinlupa City
2nd Floor, Star Mall Alabang, Muntinlupa City
Las Pinas City
SM Center Point, Las Pinas City
Marilao Municipal Hall, Bulacan
Beside PNP Station, Marilao Bulacan
Montalban City Hall
Ground floor, Municipal Hall, Montalban Rizal
NBI Mandaluyong
Shaw Center Mall, 360 Shaw Boulevard cor 9 De Febrero, Addition Hills, Mandaluyong City
Valenzuela Town Center
Valenzuela Town Center, Valenzuela City
Berma Mall, Paranaque
Berma Mall, Paranaque City
Marikina Riverbanks
84 A Bonifacio Ave., Marikina City
POEA (Main Office)
POEA – Blas F. Ople Bldg., Edsa cor. Ortigas Extension, Mandaluyong City
Duty Free Philippines
Ninoy Aquino Ave., Paranaque City
Alimall, Cubao
Alimall, Araneta Center, Cubao, Quezon City
Robinson’s Ermita
Basement 1, Ermita, Manila
Robinson’s Otis
Level 2, Guanzon Street, Paco Manila
Robinson’s Metro East
Level 4, Marcos Highway, Pasig City
Robinson’s Cainta
Level 2, Junction, Cainta Rizal
Robinson’s Novaliches
Barangay Pasong Putik, Quirino Highway cor Maligaya, Novaliches, Quezon City
Robinson’s Galleria
Basement 1, Ortigas Avenue, Quezon City

NBI Clearance Requirements

The NBI Clearance requirements are pretty simple and straight forward. The applicant are required to submit for the application of NBI Clearance Online are two VALID GOVERNMENT IDs only.

  • Passport
  • PhilSys ID or Philippine National ID
  • UMID or SSS ID
  • PRC Card
  • Birth Certificate Authenticated by PSA
  • Voter’s ID or Certificate of Registration
  • TIN ID (BIR)
  • PhilHealth ID
  • PAG-IBIG ID (Not the Loyalty Card)
  • Driver’s License
  • Postal ID
  • School ID together with current Registration Card
  • Alien Certificate of Registration
  • Senior Citizen ID
  • Police Clearance issued by Police Station where applicant is resident of the Station’s Jurisdiction
  • Certification from the Local Civil Registrar
  • Certification From Malacanang in connection with Indigenous Groups, Tribal Membership, Foundling
  • Solo Parent ID
  • Company ID for Government Employees
  • Seaman’s Book and SIRV
  • Marina

Please note that the applicant must make sure that the valid IDs that he or she will be presenting must meet the following criteria listed down below or else it may result to the denial of service or rejection of your NBI Online Application.

The valid ids must be:

  • Original Copies only. Photocopies of valid IDs are not acceptable.
  • Make sure it is in good condition, meaning, it is readable and doesn’t have any major damage.
  • A clear and visible photo of the owner or the applicant.
  • and of course, the most important, the valid ID must not be expired.

Other IDs such as Barangay ID, Barangay Clearance or Company ID (Private) are highly discouraged to be submitted. These IDs are not honored and accepted in any NBI Clearance Branches.

How To Apply NBI Clearance Online

These are the step by step guide on how to apply NBI Clearance Online. We will assume in this tutorial guide that all of you reader of this tutorial don’t have an account yet in NBI Clearance Online were we will start from scratch.

A different tutorial on NBI Clearance Online Renewal will be published later on for the readers who already have an account with the NBI Clearance Online Website.

In this tutorial, we will attempt to make sure that it will answer all your questions and guide you through out the process. We will make it comprehensive and educational so you won’t get lost. This tutorial will be providing you text instructions accompanied by images so you’ll find it easy to navigate when your applying NBI Clearance Online.

We will divide this tutorial on how to apply NBI Clearance Online into four (4) parts so you can easily navigate.

  1. NBI Clearance Online Account Registration
  2. NBI Clearance Online Appointment
  3. NBI Clearance Fee Payment
  4. NBI Clearance Application Processing

NBI Clearance Online Account Registration

The first step to the NBI Clearance Online Account registration is to visit the NBI Clearance Online Website to register an account.

In this portion, we will discuss the NBI Online Registration. We already assumed that you don’t have an account yet so we will start from scratch.

In your web browser, enter to the following web address nbi-clearance.com

NBI Clearance Online Website

You have the freedom to read or not the Data Privacy Content shown to you. Just press the “I AGREE” Button to close it out.

NBI Clearance Online Website Advisory

Again, you can close this pop out window by pressing the “CLOSE” button.

Register an new NBI Clearance Account

Since we already assumed that you don’t have an account yet in NBI Clearance Online website, we want you to tick the “NO” checkbox next to the text “DO YOU HAVE AN NBI CLEARANCE ISSUED FROM 2014 TO PRESENT?

Checking the NO will change your screen with different personal information fields to accomplish.

From there, start entering your personal information listed in the form. Correctly enter your:

  • Gender
  • Civil Status
  • Birth Date (Month, Date and Year)
  • First Name
  • Middle Name
  • Surname
  • Mobile Number
  • Your Email Address
  • Your preferred and secured Password

After typing your personal details, tick the checkbox before the text “READ and ACCEPT TERMS OF SERVICES“.

NBI Clearance Online Register Agree

Another pop out window will appear which requires you to press the “AGREE” button.

Finally, click the “SIGN UP” button located at the bottom of the application form to submit your account registration.

Enter NBI Clearance One Time Password

A small pop up window will appear asking for NBI Clearance Online One-Time Password sent to your mobile number.

NBI Clearance One Time Password OTP

You will receive the text message immediately right after you clicked the “SIGN UP” button.

Type the NBI Clearance Online One-Time Password that you received correctly in the NBI Clearance Online Website.

Once you successfully entered the One-Time Password, you have already successfully registered an account with NBI Clearance online website.

Now, the next thing to do is to log in to your account and complete your application form.

At the top right corner of your screen, enter your registered email address and password. Click the “SIGN IN” button to submit.

NBI Clearance Online Website Log in

When you logged in to your account, you will directly land on your NBI Clearance Online Application Form.

Your NBI Clearance Online Application Form only displays few personal information which you had provided previously in your account registration. You still need to finish the incomplete Applicant Information page to proceed with the application.

To complete the NBI Clearance application, enter the following information in the respective forms provided.

  • Middle Name – if not available, please type MNU which means Middle Name Unknown
  • Nickname
  • AKA/Other Name
  • Civil Status (if you want to change it)
  • Birth Place
  • Citizenship
  • Your Address – following this format Street / Unit / Bldg / Village
  • Your Mobile Number
  • Father’s Name
  • Father’s Birth Place
  • Mother’s Name
  • Mother’s Birth Place
  • Educational Attainment
  • Occupation
  • Religion
  • Height in centimeters
  • Weight in Kilograms
  • Complexion
  • Identifying Marks

You may see the sample NBI Clearance Online Application Form right down below.

NBI Clearance Applicant Information

After completing the Online Application Form from NBI, click the “SAVE INFORMATION” button to save your progress.

The website will show you a Profile Preview where it will display your personal information. Please note that this is the same information you just recently typed in the online application form. All you have to do is review it for any errors.

NBI Clearance Profile Preview

If you found an error, just press the “CLOSE” button to go back to the application form and correct it.

If there’s none, press the “SUBMIT” button.

After submitting the form, you will now see your complete profile.

NBI Clearance Online Application Form - image 10

Please note that these information will be reflect in your actual NBI Clearance. If you still found any errors, you still have the option to correct it by clicking the “EDIT INFORMATION” button located at the upper right side of your screen.

Edit Information in NBI Clearance Online Button

The NBI Clearance Online Account Registration is done! You may now proceed with the next step which is the NBI Online Appointment.

NBI Clearance Online Appointment

The NBI Clearance Online Appointment is a process where you (obviously) set an appointment where and when (time and date) you are going to process your NBI Clearance.

This process will allow the NBI Clearance Branches to manage the daily volume of applicants that are processing their NBI Clearance.

To start this NBI Clearance Appointment, from your NBI Clearance online main page, click the “APPLY FOR CLEARANCE” button.

Apply For NBI Clearance Button

After clicking the said button, a small pop up window (CONFIRMATION) will appear asking for the Type of ID and ID Number.

NBI Clearance Requirement Type of ID

From the list, select the valid ID that you have and will be submitting as the requirement when you go to the NBI Clearance Branch.

The complete list of the NBI Clearance Requirements are written above, you may refer to it by scrolling up.

You also need to enter the ID number seen and displayed in your ID.

Press the “I AGREE” button to proceed.

An Important Reminder will be shown to you through a small pop up window. Please read it carefully. Just press the “CLOSE” button to proceed with the NBI Clearance Online Appointment.

NBI Clearance Online Important Reminder

This page will allow you to have your NBI Clearance Appointment. The first thing to do is type in the location of your preferred NBI Clearance Branch.

NBI Clearance Online Appointment

For the sake of this tutorial, we are scheduling an Appointment with NBI Clearance Branch located at Quezon City. In the “Select NBI Branch”, we will scroll down using the down arrows to find any NBI Branch located at Quezon City.

NBI Clearance Branch Selection

Now is the time to select the Date and Time of your appointment. From the displayed Calendar, you need to click the blue boxes assigned to each date.

NBI Clearance Online Appointment Schedule

There are only two option for the time of the appointment in NBI Branch, AM and PM. Select the best and convenient schedule for you.

In this tutorial, I’ve chosen to schedule my NBI Appointment on January 10, 2020 PM at Quezon City Hall.

The step for NBI Clearance Online Appointment is now finished. You need to do the next step which is the NBI Clearance Fee Payment.

IMPORTANT! Do not close your web browser. The NBI Clearance Online Application is not yet finished! You still need to do the final and important step before you get to finish.

NBI Clearance Fee Payment

You’re not done yet! You still need to complete your NBI Clearance Online Application by completing the transaction. All you need to do now is choose from the selection what Payment Option you prefer.

NBI Clearance Appointment Schedule and Payment Options

IMPORTANT! Please note that there will be additional fee amounting to P25 as E-Payment Service fee added to the P130 NBI Clearance Fee. Please make sure to pay the correct amount.

From the previous NBI Appointment, we have chosen the following schedule.

NBI Clearance Online List of Payment Option

In the screenshot, it shows my appointment schedule which is:

Friday, January 10, 2020 PM
QUEZON CITY HALL
MAKATARUNGAN STREET, DILIMAN QC
Please pay before January 25, 2020

It also shows me the six (6) payment options allowed in settling your NBI Clearance Fee.

Select one from any of the payment options shown. For the sake of this tutorial, we will be choosing 7-Eleven in paying my NBI Clearance Online because its convenient and hassle free.

Click the 7-Eleven Logo to start the payment process.

NBI Clearance 7-Eleven Payment Option

This window will appear. Read the instruction for your reference and click the “PROCEED” button.

NBI Clearance Payment Remider

A summary of your transaction will be displayed. For now, all you have to do is review your NBI Clearance Online Appointment Schedule.

NBI Clearance Transaction Summary

Your NBI Clearance Reference Number will be displayed. Take note of this because you will be using the Reference Number when paying for your NBI Clearance Online Fee.

NBI Clearance Reference Number

You may now click the “ACCEPT” button to finish the transaction.

The next thing you need to do is settle or pay your NBI Clearance Fee in 7-Eleven. We have written a comprehensive guide on HOW TO PAY YOUR NBI CLEARANCE APPLICATION IN 7-ELEVEN. You may follow this tutorial for your convenience.

Please note that there are several payment options for your NBI Clearance Fee you can choose from. These are the following:

  • Bank Over the Counter
  • Online Banking
  • Bayad Center Outlets
  • Bayad Center Mobile App
  • ECPay
  • 7-Eleven

You can choose whatever payment option you like. We only chose 7-Eleven because its more convenient for us since we have a nearby 7-Eleven in our location.

Once the NBI Clearance Fee is paid, you can now proceed with the next and final step which is the NBI Clearance Application Processing.

But before we proceed, we have the option to check the status of our application in the NBI Website.

To do this, go to the “TRANSACTIONS” and find your NBI Clearance Reference Number.

NBI Clearance Confirmed Reference Number

As you can see, the status is already “PAID” and you can see a button that says “DETAILS”. If you click it, you have the option to Print your NBI Clearance Online Application Form.

NBI Clearance Reference Number Paid

Printing of NBI Clearance Online Application Form is totally optional. You don’t have to print it. All you need to do is just to present your Reference Number to the NBI Clearance Staff and you’re good to go.

You can even take a screenshot or take a photo of your Reference number and show it to them!

Now, let’s go to the final step!

NBI Clearance Application Processing

The NBI Clearance Application Processing will be the last and final step of the entire process of application.

This requires you (the applicant) to go to your selected NBI Clearance Branch during your scheduled date and time (AM or PM).

Here are the events that you will expect to take place when you arrive in you appointed schedule in NBI Clearance Branch.

  • Once you arrived at the NBI Clearance Center, present your Two Valid IDs.
  • Proceed to the Biometric and Image Capture Area and present your Reference Number.
  • Have you Photo and fingerprints as well as your signature taken by the NBI Clearance Personnel.
  • The Personnel will show all your information from his computer screen. The purpose of this is to double check the information that you have written in online NBI Clearance application for possible errors. By now you are confident that you have written the correct information right? If you found an error, you can simply ask to change it.
  • The NBI Clearance Personnel will instruct you whether you need to go to the Printing Area or not.
  • If the personnel will ask you to proceed to the Printing Area, then you’re in luck! You don’t have a hit and you will get your NBI Clearance printed in just a few minutes.
  • If the personnel will ask you to return some other day, this means that you have an NBI Clearance HIT. This means, further verification is needed before they release your NBI Clearance.

You may be interested in reading an article about the NBI Clearance HIT and Quality Control here.

Conclusion on NBI Clearance Online

You may find this tutorial kinda long but we made sure we covered every step to help applicants in getting their NBI Clearance.

Aside from that, we find the application process of NBI Clearance very easy and convenient compared to the previous years where the online application is not yet implemented. There are times that it will take you more than four (4) hours of waiting just to get one!

But now, thanks to the ever growing technology, NBI Clearance is now accessible to everyone.

Do you have any thoughts on our comprehensive guide on how to apply for NBI Clearance Online? If yes, don’t hesitate to comment down below.

We also encourage people to leave a comment or any question through the comment section. We promise to attend to your queries whenever we’re available.

So from NBI Clearance Online Admin Team, Thank you and have a great day!

About the author

NBI Clearance Admin

NBI Clearance Online Admin is the main author of this website. The author solely discusses/writes everything about NBI Clearance Online Application process. If you have any questions, you may leave a comment in the comment section down below.

627 comments

  • Hi,sir/mam. Schedule of releasing ko tom january23 at robinson cainta branch, ppanu po if dme makuha tom ung nbi clearance ko. Reschedule po ba or what?

    • Kung for releasing na po yang NBI Clearance nyo. Pwede po sa ibang araw po. basta di lalagpas ng 15 days pwede nyo pa pong makuha.

      Pero kung mag apply palang po kayo or ipoprocess palang ang inyong NBI Clearance, pwede din iresked pero dapat po at least 5 days lang. mageexpire po kasi ung reference number nyo khit nabayaran na.

  • good day po Sir Jake….pede po gamitin ang E1 ng SSS f walang UMID? and pede po ba mag bayad direct s main ung UN po…pano po yung payment option nun…TIA

  • May appointment ako ngayon. Pero di ko kinaya yung haba ng pila. Akala ko bawal na ang walk-in sa NBI pero hindi pala. Iisa lang ang pila ng walk-in sa nag-online application. Hindi ba pwedeng gamitin yung resibo sa ibang NBI branch? Sa Sta Rosa kasi ako naka-set ng appointment pero ibang klase talaga yung pila

  • Hi! Renewal po ako and nagbayad na online. Pero nung december 21 pa. Pagpunta kasi namin ng NBI ay close na daw and 27 pa ang open ulit. Pero hindi na ako nakabalik kasi nagbabakasyon na kami sa probinsya. Mag rerenew po ako. Pero 15 days valid lang daw sabi ng guard. Need ko ba mag bayad ulit online?

    • Hi Princess, I suggest to give a call first to NBI-ICTD or the payment option you selected (either a Bank, Bayad Center, 7-Eleven, etc.) to confirm the information relayed to you by the security guard was accurate. They should be able to provide you with the appropriate guidance. This will save you money in case you can still apply for your renewal with your payment reference #.

      If you have to pay again, then I think you’ll just have to re-do the whole application process again online however, please make sure to go to the NBI office/kiosks on your scheduled appointment before 15 days. Hope this helps. Thank you.

  • Hi ask ko lang. Kahapon kase gumawa ako ng new acct sa nbi tas magbabayad na lang ako sa bayad center, eh meron na ko dati so dapat renewal diba? Pano po yun?

    • Hi Nica, As long as you enter the same information and have been issued with an NBI clearance before, it should still be considered as a renewal. Please note and ensure that you’ve entered the NBI ID number when you registered for a new account for your clearance. Hope this answer your question. Thank you.

    • Hi Jhansen, I think as long as you have made the payment already, you should be able to drop by to your designated NBI clearance office/kiosks to process your clearance after you’ve missed your appointment. However, I also suggest to call NBI-ICTD or the clearance center to clarify and get the exact details from them about your concern. Thank you.

  • hi po.

    ofw po ako sa singapore. renewal po kailangan ko.
    taga mindanao po akoa and nakisuyo lng sa kilala.

    wala po sa akin ang orig na old nbi kasi nasa Mindanao pwd po bang photocopy lang.

    So papadala ko kasi to sa authorized person, so after nya marecieve registered ako and mag pa appointment na ako for renewal then bayad and bibigyan sya ng number.
    pag naipdala na nya to, sa mailes section, makukuha ba agad or ang appointment is submission only lng ng requirements na pinadala ko.
    then next appointment uli pag kuha. medyo naguguluhan ako

    • Sa tanong mo na kung makukuha ba agad, depende po kung may HIT ka. Kung wala, makukuha naman ito agad. Pero depende pa din po ito sa NBI Clearance Online Branch. Sila po magseset ng date of release.

    • Hello Lili, For Filipinos outside of the Philippines renewing only their clearance (meaning no changes to personal data e.g. first name, middle name, last name, date of birth, place of birth, etc.) through an authorized representative would require the following requirements to be submitted to the NBI office in UN Avenue, Manila.

      1) Authorization Letter
      2) Photocopy of your Philippine Passport (must be valid)
      3) Personal copy of your last NBI clearance certificate issued from 2014 and onwards (you may need to contact NBI-ICTD directly or have someone verify for you if a photocopy would suffice)
      4) 2pcs 2×2 Photo ID with white background
      5) Renewal fee of P155.00 (NBI clearance fee — P130.00 plus the system fee of P25.00) — This is payment method through a Bayad Center.
      6) Login to your NBI clearance online account and update/edit your information where needed then submit your clearance application. Please make sure that the correct data has been submitted since this will be the same information that will be indicated on your clearance certificate. Then book your appointment schedule on when your representative will apply for the renewal and select your payment method such as through a Bank, Bayad Center, 7-Eleven, etc. Please take note that paying through any of these merchants, the renewal fee may not be the same. A Payment Reference # would be generated, that you have to provide to your authorized representative when paying for your clearance based from your selected payment option. Your authorized representative can opt to pay at NBI Clearance Center in UN Avenue — please select payment method/option as Bayad Center.

      Hope this helps to everyone who are outside of the Philippines and are just renewing their NBI clearance certificates through an authorized representative. Thank you.

      • Releasing of the NBI clearance certificate is dependent if you have a hit on their record. A hit means you have namesakes (meaning same name, etc.) that have criminal records or pending arrest warrants. NBI has to validate and verify that you are not the same person on their hit list.

        If you don’t have a hit, you should be able to get it the same day (if you’re lucky) or if not, it would normally take 5 business days for them to complete the verification and review of your record against all possible namesakes. Your authorized representative will have to come back and pick it up on the date advised by the NBI personnel.

        Anyway, please have your authorized representative ask this questions directly with the NBI personnel assisting her to to get the accurate details. Hope this answers your question. Thank you.

    • how to online apply NBI clearance. why so many time to scroll this web never to access for filling form.pls help me thank.

  • Hello, I’m confused, is the fee of NBI clearance 155 or 170? Nakita ko kasi sa isang blog about sa tutorial on how to pay NBI clearance fee using 7-Eleven is 170 yung price while sa site naman pati dito is 155, so what’s the last updated price as of 2020?

    • I think 155 po sya. Dahil 130 sa NBI Clearance fee plus 25 for the e payment service fee ng 7-11. I have to get back to you on that kasi magbabayad din ako mamaya.

  • Hello, I believe there is some missing information in this updated page in applying for NBI Clearance and other items I noticed.

    1. Aside from the clearance fee of P130.00, there is a P25.00 system fee that was included. So, we all have to pay P155.00 for obtaining an NBI Clearance. The screenshot illustrated in this page does not explicitly indicate the system fee. I am not sure why we have to be charged for system fee when this online service is developed for the convenience of the public and paid through our taxes. This should be part of public service.
    2. The NBI Clearance Online website is not a secure website. The chances of getting personal data being hacked is very high without the necessary website security measures in place. The NBI ICTD must install SSL certificates and use HTTPS encryption ASAP to ensure the data integrity, security and privacy of all Filipinos who apply for NBI Clearance.

    Hope this is actioned and corrected immediately. Hope this helps! Thank you.

    • Thanks for your recommendation, Jake. As for your statement “I am not sure why we have to be charged for system fee when this online service is developed for the convenience of the public and paid through our taxes. This should be part of public service.”. The only reason I could think of is the authorized payment centers that accepts the payment of the fees for NBI Clearance application are private corporations. They will not allow anything for free.

      as for the expired SSL certificate, yeah I also noticed that. I guess the admin of the NBI Clearance website forgot to update it. Last year, it was perfectly working. Im sure the admin totally forgot to update or reissue the certificate.

      have a great day, Jake!

      • Thank you Kat for responding to my comments.

        1) About the system fee of P25.00 — Yes, it does make sense if the justification was because private businesses/corporations are providing the online payment platform for the NBI. I think NBI should just need to be transparent on this so that it would not cause any confusion with regards to the fees. It should be documented and justified somewhere just so everyone understands the system fee and why there is a system fee. This information should be coming directly from them, and not from us, trying to speculate that actual reason behind it. Basically, all government services must be clear and transparent at all times as part of providing an honest public service to everyone.

        2) About the security of the NBI online site. I don’t think it is an acceptable reason that the NBI Admin just forgot to install or update the SSL certificates. It should be his primary core responsibility to ensure the integrity and privacy of the site and all data stored on their databases. Information security is very critical nowadays. Data is very powerful, and if these fall into the wrong hands — you’ll have identity theft, hacking into your personal and financial accounts, etc. As a government agency, NBI must act with urgency to make the site secure at all times and establish security protocols and controls going forward preventing this lapse from ever happening again. Note that information security does not excuse anyone so this applies to all government agencies, not only to NBI.

        Thanks again for your response. I appreciate it.

        Have a good day, Kat!

        • Hi Jake,

          1. I just learned this information from a colleague, the implementation of the NBI Clearance Online website was done thru government contract where a 3rd party will set up the entire automation of issuing of NBI Clearance. Hence, the 25 pesos “service fee”.

          2. I totally agree with you. I tried sending an email last night but it bounced back to call out the expired SSL. I have no idea if my email (outlook mobile) have a problem last night.

          Again, thank you for your concern. I also appreciate having the time looking after the website and calling it out. God bless!

          • Hi Kat, Looks like they received your email as it appears the NBI Clearance online site is now secure again with HTTPS encryption.

            Don’t worry about it. We’re just trying to help out the government be better for everyone which in this case, the NBI. I just hope they will implement a periodic security review to ensure the site is at all times secure.

            Anyway, thanks for your help. Have a good day!

  • I was scheduled for today, January 13, 2020 but all government offices from Starmall San Jose are affected by the suspension. When can I get my NBI clearance? Will I be given a chance to reschedule or do I just walk-in anytime soon? Because I will have an important errand of the 14th.

    • Hi Carina, Please go to the NBI office/kioks in the next business day where government has resumed their operations. That should be fine. Thank you.

  • Hello po, pano po kpag meron ka nang nkuha na NBI nung 2014 kso po change of surname and status, pwede p rn po kya s renewal of NBI ang gwin na process?

    • Hello Kriza, I don’t think you’ll qualify for renewal since there is a change in your personal data which is your surname. You may have to apply for a new clearance using your surname now (assuming you were just married). Marriage certificate may be required as an additional requirement when you apply for your clearance to serve as proof of the change in surname.

      Hope this helps. Thank you.

    • Hello Migs, Yes, that’s an additional fee you have to pay. Typically, it would total to P155. Hope this answer your question. Thank you.

  • hello po good evening,
    im in australia and i need to get a new nbi clearance asap. ano po ba gawin ko? thanks

    • Hi Rolly, Short answer is yes. But I suggest you to just get a new clearance since 1996 is more than a decades ago. I’m not sure if they have any NBI ID number yet being issues at that time along with the clearance. Hope that answer your question. Thank you.

  • HI. no edit option to change account details like last name. when i registered and tick the button married, the form asked for my middle name then maiden name and husband’s surname. so ang lumabas na mae ko sa account ko is my maiden name, wala yung married name ko. pano gagawin ko to correct my account details?

    • Hi Charisma, I think this is a system limitation at this time. I suggest to contact NBI on how to renew if you have to change your last name because you were now married. Thank you.

  • Hi, if I scheduled a PM appointment, do I have to be there at 12 NN? Or can I go anytime before closing at 6 PM? Thanks!

    • Hi Christina, Anytime in the afternoon should be fine. I suggest not to push it until 6pm so you ample time to make sure you are able to complete your new clearance application or renewal. Thank you.

  • Sir/maam ask ko lang po mag kakaconflict po ba sa address na nakalagay sa id ko at sa present address ko ngayon?? Mag kaiba po kasi yung address sa mga id ko at sa present address na nilagay ko po sa application form ko?? Thanks po..

    • Hi Ronnel, Amongst the data in the NBI clearance, addresses is probably one that’s always gets updated. There should be no conflict if you can explain why there is a different address in your IDs versus the address in the application form, if asked. You should have a valid reason why you enter a different address in your application so that should not be a problem. Hope that helps. Thank you.

    • Hi Bobby, Short answer is No. NBI clearance are used to verify and validate if you have a criminal record and not for identification purposes. Hope that answer your question. Thank you.

  • Hi po, good evening… Patulong po please… Nag online po ako ,naka appointment na po sa Feb.28, 2019 , but kilangan na ng employer ko by Feb. 20,2019… Pwd po ba kukuha nalng ako ng bago kahit na magbayad ako ulit? Salamat po..

    • Hello Mari Roy, If you have not paid your clearance for the scheduled appointment of Feb 28, you can cancel that in your NBI online clearance account under “Transactions”. Then, re-apply again, but now scheduling it on a much earlier date (on or before Feb 20). Please consider the processing time when applying or renewing your clearance. Typically, it would be 5 business days. Hope this help you. Thank you.

  • it is true coz wen I went to get for an NBI clearance at d ofis here in jolo, sulu personally it did not took an hour for me it is very easy people there are very accomodating you can transact business immediately wd them and they are all freindly in serving you wd respect

  • Sir/Ma’am good day!I would like to ask about the real time in releasing the NBI clearance. Because today it happened that i applied for the NBI clearance an the release date is on Feb. 19 it is 2 weeks apart from the date where i filed the the application. Please enlighten me to this situation where it will take longer than the information you disseminated in this site. Because this may cause more delay in processing of my papers as one of requirements in POEA. Thankyou!

    • Hello Maria Ezalou, I apologize but I am a bit confused on what you were asking. But anyway, if you are newly applying for a clearance, it may take more time for NBI to process that given also that you don’t have a hit. However, if you are only renewing your clearance, it would typically take 5 business days to process. Hope this helps. Thank you.

  • pwde ask lang po.. ang schedule ko ng n.b.i clearance is feb 6.. nag bayad na po aq may resibo na.. ok lang ba kung feb 7 aq pumunta.. para .. sa pag kuha ng renewal q ng NBI kapag bayad na may biglaan po kasi aq lakad sa.. feb 6.. ..?? thank you sa..sasagot..

  • good day maam sir…… i have paid at seven eleven for online payment renewal of clearance… why is it that until now.. when i go to nbi branch they said i am not yot paid.. but i showed them already my receipt

    • Hello Bro G, Please check your NBI Online Clearance account under “Transactions” and validate that your application/renewal has been marked as “Paid” after you’ve made a payment in 7-eleven. If you are not seeing it as “Paid”, usually the status is “Pended”, that only means that the payment transaction you made in 7-eleven didn’t pushed through successfully. You have to check with the 7-Eleven branch and make sure to bring your receipt to them. Hope that helps. Thank you.

  • Same process lg po,i online mu ulit,ang babayaran is nasa 155pesos pay mu sa bayad center,palawan lbc then punta ka pinakamalapit na nbi jan sinyo,mkakakuha po kau nun.

  • Hi po, good evening… Patulong po please… Nag online po ako ,naka appointment na po sa Feb.28, 2019 , but kilangan na ng employer ko by Feb. 20,2019… Pwd po ba kukuha nalng ako ng bago kahit na magbayad ako ulit? Salamat po..

  • sakin din tatlong linggo tapus pag punta ko dun interview pa tapus yung kapangalan ko may kaso hindi ko maintindihan ang haba pa ng proseso pinakuha pa kong certificate nagpunta pa ko dun s lugar kung saan nagfile ng case yung kinasuhan na kapangalan ko tapus balik nananmn ako nagpagawa pa affidavit of denial sa abogado dumaan pa ko sa ganung proseso inisip ko anung silbi ng photo at finger print kung ang pagbabasehan lang ay pangalan

Categories

Recent Posts

Archives