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NBI Clearance Quality Control Interview

Updated – December 2017: Recently, I was fortunate (or unfortunate) enough to experience NBI Clearance Quality Control Interview.

It was really annoying because (1) the NBI Clearance Personnel asked me to go to NBI Clearance Main Office where Quality Control Interview is held. I applied for my NBI Clearance in Las Pinas which I have to travel two hours from home and (2) it delays the releasing of my NBI Clearance.

I’ve been asking myself what the heck is this Quality Control Interview? I have encountered five years of having a HIT status, what’s in it this time?

What is NBI Clearance Quality Control Interview?

In my own understanding, NBI Clearance Quality Control Interview is a process by which an NBI Personnel reviews or verify the true identity of the NBI Clearance applicant.
NBI Clearance Quality Control Interview - Image 1
This results from receiving a HIT Status in Database verification process. The derogatory record can be his or her own criminal case or under his namesake. In short, your name has been tagged as critical and NBI wants to make sure that they’ll be giving out NBI Clearances to “clean” persons.

Why is this Happening?

The disappointment of not having my NBI Clearance really bugs me while sitting on the cab going to the NBI Main Office. Why did NBI Clearance Main office doing this Quality Control Interview? Then I realize few things that might be a good reason why applicants is suffering this.


  • You have a pending or ongoing case.
  • You are under for arrest and needs to be identified in relation to a crime by the Police Authorities
  • Your Namesake has a pending or ongoing case or
  • Your namesake are under for arrest and needs to be identified in relation to a crime by the Police Authorities

What to do if asked to attend Quality Control Interview?

It’s really a no brainer this time, if you are asked by the NBI Clearance Personnel to attend the Quality Control Interview then you have to.

If you have a clean conscience and have a clean record and as innocent as a child, then you should go. You don’t have to be afraid, it’s not that you did anything illegal that violates our laws, are you?

    Few advice that I can give you (since I already experienced doing this) are:

  • Bring at least two (2) valid supporting documentation that proves your identity. I suggest you should bring Valid IDs accepted and recognized by NBI. In my case, I brought my Philippine Passport since I just got mine recently.
  • Be on time. The NBI Personnel asked me to go there the next day at 9AM. I arrived in the place with a lot of people waiting for their turn. The person I was talking to said that the Quality Control Interviewers starts interviewing at around 8AM.
  • Wear the proper dress code. I can still see few ignorant applicants that was denied to enter the vicinity of NBI Clearance Office because they are wearing slippers and short. You are going inside a Government Building; therefore, everyone is required to wear proper and decent attire. When I say proper and decent, you don’t have to wear your Barong or your Necktie and Suit.
  • In case you have a criminal case, and the decision has been made. Bring the original and a photocopy of it. This will really help you to clear your record.
  • Don’t forget to bring your NBI Clearance Online Receipt.

The Quality Control Interview

While waiting for my turn, I realized that the Quality control interview is not that scary at all. I’ve seen many smiling people going out of the enclosed office where the interview is being held. I didn’t see anyone being arrested! Maybe because applicants with criminal case don’t bother to come to the scheduled interview because they really know that they will be instantly arrested because of the crime they have done.

The interview lasted for about 5 to 10 minutes. The NBI Clearance Quality Control Interviewer asked simple questions, most of the time answerable by a Yes or a No. I guess she really knows that I’m not the one they been looking for (I mean my namesake).

Some questions asked are:

      • Are you Mr. Juan Dela Cruz?
      • Are you living in (your present address)?
      • How long have you been living in your (present address)?
      • Have you been to Palawan? It was the place where my namesake committed the crime.
      • Do you have a criminal case (such as) Rape, Theft, Serious Physical Injury, Attempted Murder, Plunder, Arson or Treason?

Once you easily denied all their allegations,[lol] you are directed to the NBI Clearance Resident Lawyer to take an oath.

The interviewer will give you a piece of paper, an Affidavit of Denial. You just need to fill out the form. You will be then ask to leave the room and fill out the Affidavit of Denial in the waiting area.

In working with the Affidavit of Denial, there are things you need to remember:

      • It is for FREE! So avoid the oh-so-Filipino-scheme fixers waiting for unsuspecting victims outside offering their services for a fee.
      • Fill out the necessary fields: the date of your NBI application and your reference number found in the receipt your NBI Clearance Payment. The NBI Clearance QC Interviewer will check all the required details you need to fill out.

Once done, wait for the NBI Clearance Personnel to get your Affidavit of Denial. You will then be in queue for taking an oath. Just be patient in waiting.

When it’s your turn, you will be then ask to stand in front of the NBI Clearance Resident Lawyer.

He will ask you to raise your right hand and be ready to recite “Panatang Makabayan” lol! He will (again) ask few question which is answerable by Yes or No. Sometimes, he would ask you to say your Complete Name and Address or any Personal Details he might think of. In a few seconds, you’ll notice that it’s already finished.

The oath taking is finished! Hoooray! You’re not done yet.

Wait for your Affidavit of Denial to be notarized. This is also for free and no need to shell out some dough.

After receiving your Affidavit of Denial back, hand it over to the person who interviewed you. He or She will write the time of release of your NBI Clearance. You can now leave the room and proceed to the Printing and Releasing Section of NBI Clearance.

When the scheduled time arrives, you can easily get your NBI Clearance. Head down to the Exit door and leave the entire building of NBI Main Office and GO HOME!

When I was walking down the exit path of NBI Main Office, I decided to share my own experience so that many people can find help on the internet with their questions. Do you have one? I’d LOVE to hear your thoughts on this. I’m sure there are a stories you’ve heard that’s worth sharing? Your experience or a friend’s experience doing the Quality Control Interview when applying for an NBI Clearance Online? I am happy to hear ALL of them! Just leave a message in the comments section.

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  • rcbx
    March 12, 2018

    Nagapply po ako ng NBI clearance kaso may hit daw po ako at pinapabalik sa april 4.
    ang alam ko lang po na magiging kaso ko ay nagkautang ako sa credit card at dko nabayaran.
    napunta po ako sa ibang bansa ng ilang buwan noong 2009 may pumunta daw po sa dati kung apartment mga 2009 pero sinabi nila na di na ako nakatira doon.
    maari po ba itong reason. wala po ako narireived na subpoena or kahit anong sulat na nahainan ako ng kaso.

    • Kat Delano
      March 13, 2018

      Wala pong criminal case ang hindi pagbabayad ng utang. Therefore hindi magrereflect yung problema no sa credit card company. Wala kang dapat ikatakot. Wag ka po mag alala. May kapangalan ka lang nyan kaya ka nagkaron ng HIT.

  • Elly
    March 12, 2018

    Pano po if may utang sa globe? Then may email po sila tulad na ganito Starting March 2017, your account’s basic credit information is sent by Globe to the Credit Information Corporation (CIC) in compliance with the government mandate of Republic Act 9510 or the Credit Information Systems Act (CISA) of 2008.

    Criminal case po ba yun? Kinakabahan ako.

    • Kat Delano
      March 13, 2018

      Hindi yan criminal case. Hindi po criminal case ang hindi pagbabayad ng utang. Ang CIC po ay isang government owned and controlled corporation na responsible sa pagbibigay ng credit information ng isang Pilipino. Ang gagawin lang ng pinagkakautangan mo (which is yung globe) ay ifoforward nila ang name mo sa CIC para ilagay na may utang kang di binayaran sa globe.

      Kung sakali man, na sa mga dadating na panahon ay magloloan ka sa bangko. Hihingi si bangko sa CIC ng information mo. and im sure ipapakita nila ang dati mong utang sa globe. Si bangko ngayon ay magdadalawang isip na pautangin ka dahil baka maisip nila na may history ka ng pagtakbo sa pagkakautang mo. hehe

      Pero kung ang concern mo eh kung lalabas ba ito sa NBI Clearance, hindi po. Hindi yan criminal case para magreflect sa NBI Clearance.

      Good luck!

  • Jeffrey
    March 7, 2018

    I was suppose to get my NBI clearance today, ang sabi nung nag assist sakin I need to go to main office at diretso ako sa quality interview, nagulat ako, kasi alam kong marami akong kapangalan umabot pa nga sa point na pati middle initial is pareho kame nung kapangalan ko, at worse tinakot pako nung nag assist sakin sa mandaluyong shaw center which may sattelite office sila dun na if may kaso ako posas ang ibibigay nila sa akin..sobrang na bothered ako to the point na hndi ako nakapag trabaho ng maayos. Kahit anong isipin ko wala akong nagawang bagay na ikapapahamak ko..naisip ko lang na may mga credit cards ako na naka hold pero nagbabayad naman ako kahit paunti unti..kaya nung nabasa ko yung article mejo na relieve ako, i am scheduled to go there this coming friday.

    • Kat Delano
      March 7, 2018

      Hi Jeffrey,

      First of all. Breathe.. Don’t worry. Everything will be alright 🙂

      As you’ve said, wala ka naming ginawang masama na ikakapahamak mo. At sabi mo nga, ang worry mo lang ay yung mga credit cards na naka hold which is not a basis for a criminal case. Ang pagkakaron ng utang na hindi mabayaran sa isang tao o kahit anong business entity ay hindi criminal case. wala pong nakukulong sa utang. hehe

      Sa NBI Quality Control Interview, kelangan mo lang wala kang criminal case. actually, sasagot ka lang naman sa mga tanong nila. possible kasing may kaso ang taong kapangalan mo. So kung hindi naman talaga ikaw yun, wala kang dapat ikatakot.

  • Roldan
    March 6, 2018

    Kumuha po ako ng clearance sa may sta Rosa Laguna,it takes 2weeks pa po bago makuha March 20 pa because may hit daw po name ko, pwede ko po b yon makuha sa main within 3-5days sa main kahit sa sta Rosa ako kumuha ,?March 1 po ako kumuha, kailangan ko lang po makuha agad,ofw po ako salamat

    • Kat Delano
      March 7, 2018

      No. Maghihintay ka din ng 10 working days kahit sa Main branch ka magapply.

  • nij
    March 5, 2018

    hi po guys! may magiging problema po ba yung mga nag’shoplift at nahuli ng isang beses?? ehem, para po sa kaibigan ko to.,, salamat po 😀

    • Kat Delano
      March 6, 2018

      haha, sabihin mo sa “kaibigan” mo na wala po syang magiging problema KUNG hindi nya naranasan or naexperience ang mga sumusunod:

      nung nagshoplift ba sya eh ginawa sa kanya ito:

      • hinuli ng Pulis.
      • Nakulong at sinampahan ng kaso sa piskalya.
      • nabasahan ng sakdal.
      • may on going na hearing para sa nasabing kaso.

      Kung hindi naman umabot sa ganito ung shoplifting, ibig sabihin, wala syang kaso.

  • Gregg
    March 5, 2018

    possible b to sa mga my utang sa banko? or financial institution (like home credit, etc)? If yes, makukulong ba ako?

    • Soliven
      March 5, 2018

      walang nakukulong sa utang. Pwede ka pa din makakuha ng nbi clearance kahit may utang ka. wala ka naming pending na kaso kung hindi ka nagbayad ng utang sa bangko eh.

  • Del
    February 28, 2018

    Hi po 2012 pa last ko nbi clearance, so nagapply ako this 2018, and may hit ako, wala naman ako kaso or kahit na subpeona na may kaso ako, ang nakikita ko lang sa online nanghihingi na nbi id number e walang ganun nung 2012 so ang pinindot ko new application insted of renew i still have my old nbi na may qr code ayaw naman gumana sa website ng nbi

    • Soliven
      March 5, 2018

      May kapangalan ka lang kaya nag hit ang nbi clearance mo. chillax lang at makukuha mo din yan.

  • Nervousbreakdown
    February 20, 2018

    Good day, ako po ay isang stuyante at katatapos ko lang mag aral sa kursong marine engineering, noong araw nakababa ako sa barko nag drive ako sa motorcycle ko na walang rehistro at expire na driver license ko at nahuli ako sa check point at kinasuhan ako nang simple disobedence. kanina lang nagkuha ako nang NBI CLEARANCE at na hit po ako wala na po bang solution to. need ko NBI CLEARANCE PARA MAKA BOARD EXAM. Please sana may maka advice, ako pa naman breed winner nang pamilya ko salamat.

    • Soliven
      March 5, 2018

      Adik! haha

      wala kang kaso. Ang simple disobedience ay traffic violation. hindi yun criminal case o civil case. May kapangalan ka lang malamang kaya meron kang hit.

      btw, sagutin mo ang mga tanong na ito.
      1. kinulong ka ng pulis after ka nila mahuli ng expired license at walang rehistro na more than 48 hrs.
      2. sinampahan ka ng kaso ng pulis at ipinasa sa piskalya.
      2. humarap ka sa korte?
      3. nagkaron ng paglilitis ang iyong kaso.

      kung No ang sagot mo dyan, wala kang kaso at malinis ang nbi clearance mo.

  • ninja
    January 23, 2018

    Hi! Bakit wala pong papel for NBI clearance sa Kidapawan, Cotabato, Bansalan daw po? It’s been a month since I applied for my NBI clearance po and ng re-apply din kami kanina sa Midsayap, wala pa din. Badly needed na ksi tlga ung clearance po for abroad. Sana na man ung dalawang receipt pwd msync ung details sa ibang branch ksi for printing na lng tlga. Paper lng daw wala!!!!!

  • Loa
    January 15, 2018

    hi po, i have hit before then kukuha ako ng NBI pero sinabi saken na need to go to quality control but my cased already dismissed, kailngan puba yung dismissed letter? kasi nawala kona tagal na nun,

    • Concerned lang me
      January 28, 2018

      Ues. Need mo iprove na dismissed na ang case mo. Eto yung scenario na kadalasang nangyayari pag may case ang tao. Dismissed na pero sa records ng NBI, hindi pa.

  • Cherry ann dava
    December 19, 2017

    Hello po.. ask q lang po if hit po ba may nkalagay na HIT sa papers mo? Sakin kc wala pro pinapabalik aq sa dec.27.. thanks po

  • Aaron Morton
    December 12, 2017

    What happens if they find a minor case somewhere that you didn’t know about? They arrest you or just make to go see about it?

  • Ben
    December 6, 2017

    Good morning, My question is, how to clear an NBI remarks as no pending case.? Ty…

  • Archie
    December 1, 2017

    Hello po for interview na ako nbi priblema ko my case po ako dati na accident car nka banga po ako ng kotse na detained po ako ng ilang araw kasi po expired po license ko noon pru nag pyansa po ako ng 10k at nag haering pa po kmi noon na desmis po ang kasu ko.mkukulong po ba ako my kuso pa ulit doon sa na banga ko.

  • Manolo Baac
    October 18, 2017

    Hello po. Ask lang po if kpag may warrant of arrest ang isang tao, possible po ba na nasa data base na ng NBI?

  • Jessie
    July 11, 2017

    Hello po sainyo. Ang dami ko pong problema at kailangan ko po ng tulong o advise. 1st, Meron po kasi akong dorm noon na kung saan eh may less 30,000 po akong bill na hindi nabayaran at hindi po kasi ako nakapagpaalam bago umalis kasi graduation ko na po noon. Pero may contact po ako sa kanila at nagusap naman po kami kung paano ko po babawasan yung utang ko. 2nd, may credit card po akong hindi nababayaran worth 23,000. Pero may contact pa din po ako sakanila. Nagssend po ng demand text messages but not letters. Today po nagapply ako for NBI Clearance. So smooth naman yung processing tapos sinabihan ako na babalikan ko July 25. Wala naman pong sinabi na may HIT ako o kung ano man. Nababagabag po kasi ako 🙁

  • Rodalyn
    June 22, 2017

    Hi, I’m also planning to go to UN Taft to verify my hit. I badly need my nbi because my start day of employment is being hold. In the satellite branch where I applied ask me to return after 2 weeks but I’m eagerly to have my nbi now. How long does it take to finally have your nbi clearance in main? Is it the same thing to do as what you did? Thank you. Regards.

    • Tots
      March 12, 2018

      I have the same dilemma. Were you able to get yours ng mas maaga? kahit may HIT pangalan mo? Ano nangyari sa NBI clearance mo ? I’m planning to go to UN bka pwede ko makuha ng maaga

  • Michael
    June 15, 2017

    gaano po katagal inabot nung buong process? kung pupunta at makakapila na po dun ng 7/8am kaya po ba siya ng half day lang? Thank you po.

    • tin
      August 7, 2017

      same question here…..

  • Bethy sunga
    May 12, 2017

    Meron po ako case falsification of public documents… but may nareceived na ako from court that is DISMISSED PERMANENTLY..kukuha akl ng nbi for work … pag na HIT po ba ako kailangan ko po ba pang pumunta sa NBI TAFT kahit may copy na ako dismissed na case ko… thanx and more power and god bless

    • Margareth
      September 23, 2017

      How long it takes po ung case nyo