NBI Renewal — New and Improved NBI Renewal Process!

January 24, 2022 7:56 am

Today, I’d like to share to everyone that I have just renewed my NBI Clearance. So for all the newbies and NBI Renewal applicants who don’t know how to do, don’t worry! We’ve got you covered!

I don’t want to bore you with a long winded explanation of the instruction. As much as possible, I want this tutorial to be as quick and easy guide on NBI Renewal that can be easily be followed by the newbies and NBI Clearance Applicants.

Before we begin, I’d like to mention that in this process, we will be doing an online NBI Renewal and a Door to Door delivery service. We won’t be ding the NBI Online Appointment where we need to set an appointment and requires to appear at the chosen NBI Branch.

Also, no NBI Online Registration is required. This process of NBI Renewal is different form the conventional NBI Clearance Online Application for the year 2022 because there is no need for Account Registration, Appointment Schedule and NBI Branch Appearance.

NBI Clearance Renewal Processing

To start our NBI Renewal application, we need to go to the official website of NBI Clearance. In your browser, type in clearance.nbi.gov.ph and hit enter!

Official NBI Clearance Online Website

When the website is loaded, find the box that says “NBI Clearance Online Renewal” then there’s a “CLICK HERE” button. You can see the what you’re looking for in the screenshot below.

NBI Clearance Online Door to Door Delivery

Notice that there’s a note there? Its asking you “Is your NBI Clearance Expired or Expiring? Renew it and get it delivered door-to-door! (October 16, 2016).”

The message is self explanatory right?

During these times of COVID Pandemic, people are discouraged to go out. Lucky for NBI Renewal Applicants, we now have this Door to Door Delivery option.

Now, if you still prefer to go to the NBI Branch to handle or process your NBI Renewal, you can still do that selecting the Pick Up option.

Going back to our tutorial, press the “CLICK HERE” button shown in the screenshot above.

It will open a small window which asks you to fill out personal information. Provide the necessary details such as your Old NBI ID Number, Mobile Number, your complete name and Date of Birth.

Make sure to enter all the details correctly because the entire NBI Renewal process depends on this step.

Door to Door Delivery Application Form

If you are wondering where are your going to get your OLD NBI ID Number, it’s easy! You can find it in your printed NBI Clearance. See the image below so you’ll have an idea.

Old NBI Clearance Sample

Once you have completed filling out the NBI Renewal form, press the “Verify” button to submit.

Make sure to enter all the details correctly because the entire NBI Renewal process depends on this step.

If you have encountered an error like the screenshot below, even if you double check your NBI ID Number and all the personal information for correctness, the problem here is your NBI ID Number.

The given NBI Number is invalid NBI Renewal

The issue here is that not all NBI ID Numbers are stored in the NBI Clearance Database. It was mentioned and shown earlier in my screenshot that this NBI Renewal feature is only available for NBI Clearance issued on October 2016 onwards.

But I see and heard cases that NBI Applicants who have recent NBI Clearance dated 3 years ago encountered this error.

This simply means that the NBI Clearance issued for the past years are not 100% retrievable in the database and those NBI Renewal Applicants can’t avail this NBI Renewal Online Service.

Going back to our tutorial, right after you have pressed the “Verify” button and you don’t encountered any errors, you will be directed to this page where you need to verify your identity by entering the required information.

You are asked to select verification option you want to provide. There are three (3) verification options you can choose, these are:

  1. Mother’s Information
  2. Mobile Number used during your registration
  3. Email Address used during registration
NBI Clearance Online Renewal Verification Options.png

I recommend that you select the Mother’s Information verification option because you can never be wrong with the name and birth place of your mother.

You can still select the other two (Mobile Number or email address used during the last registration) in verifying your NBI Renewal.

When you select the Mother’s Information, the page will ask you to fill out the name of your mother and her birth place. Enter these details correctly and then press “Verify” to submit.

NBI Renewal Verification Options Filled Up

This is the stage where you need to pay for your NBI Clearance Fee. The next page will show you the amount you are going to pay. It will also ask you to select from the payment option.

Notice that in the image below, the amount of NBI Clearance Fee is P130.00. Take note that an additional P25 will be added as “e-payment service fee”. That means the total NBI Clearance Application Fee for P155.00.

Take note also the NBI Branch shown in the screen. This is important information if you are going to just pick up your NBI Clearance and opt out for the door to door delivery.

Payment Options for NBI Clearance

Now, in the selection of payment option. For this tutorial, We will select GCash as the mode of payment. Press the GCash icon.

GCash Icon

You may be interested in reading our tutorial: How To Pay Your NBI Clearance Fee Application In Your GCash App

A small pop out window will appear. Carefully read it because it is important.

The popout window simply says:

1. An NBI Renewal Reference Number will be generated after you press the “Proceed to Payment” button.

2. You must use GCash App in paying your NBI Clearance Fee.

3. In paying your NBI Clearance Fee, you must use your NBI Renewal Reference number.

If these instructions are not clear to you, don’t worry. We will discuss each item later on. To continue, press the “Proceed to Payment” button.

GCash Payment Reminders in NBI

The NBI Renewal Reference number will be shown in a small window. Take a screenshot of this or take a photo or copy it on a piece of paper. The NBI Renewal Reference Number is very crucial information to your NBI Renewal application. If you lost it, you won’t be able to proceed with the payment of your NBI Clearance Fee.


NBI Renewal Reference Number

Now that you have a copy of the NBI Renewal Reference Number, we will temporarily leave the NBI Clearance Online website and I want you to get your mobile phone and open the GCash App.

To keep you in the loop, we are now going to pay for your NBI Clearance Renewal Fees.

NBI Clearance Fee Payment in GCASH

Open your GCash app and select the “Pay Bills” icon.

GCASH App Pay bills

Using the search functionality, type “NBI”. When the logo appears, press to select it.

Using the search functionality, type "NBI". When the logo appears, press to select it.

Fill out the details such as NBI Renewal Reference Number (the one you got from NBI Clearance Online Website), your contact number and the amount (P155.00).

Double check all the information you have entered before pressing the “Next” button above.

NBI Clearance Fee and Reference Number Required Information in GCash

Press the “Confirm” text link at the upper right of your screen to finalize the payment.

GCash Actual Payment Screen

This screen will be shown if the payment is successful. Take a screenshot of this screen for future reference.

GCash Payment Receipt for the NBI Clearance Fee

This means that you are done in paying your NBI Renewal Fees. You may now close your GCASH App and return to the NBI Clearance website.

We return to the NBI Clearance website where we left it. This time, the NBI Clearance Fee is paid already. You may now select for the Delivery method.

NBI Clearance Renewal Reference Number

At the bottom, you will notice the sentence asking you a question.

“How would you like your clearance to be delivered?”

You have two options:

  1. Pick up in NBI Branch
  2. Door To Door Delivery

We will have a separate discussion on these two delivery option.

NBI Renewal Door to Door Delivery

During these time of pandemic, people are not in the mood to go outside. Most people tend to have their NBI Renewal Clearance delivered to their houses.

So for this example, we will be choosing the Door-To-Door Delivery of NBI Clearance Online. Just select the button that says “Door-To-Door Delivery” and press proceed.

NBI Clearance Renewal Reference Number

Right after you pressed the “Proceed” button, you will get this small window. You have the freedom to read it. Then press “I Agree”.

Door To Door Delivery Disclaimer

You will be redirected to the website of the third party service provider who handles the claiming and delivery of your NBI Clearance. The third party service provider is DeliveryBox.ph.

Door To Door Delivery Service Provider

The first thing that you will see is their Terms and Condition & Data Privacy. Again, you have the choice to read it or not. When you’re done, just press the “Agree” button at the bottom.

NBI Clerance Online Door To Door Delivery Service Provider Terms I Agree.png

After pressing the Agree button, it will show you the Delivery Fees if you are within NCR amounting to P200.00 and P350.00 if outside NCR.

It’s best to get their mobile numbers and email address so you easily contact them whenever you need to.

Delivery Fees by DeliveryBox.Ph

NBI Renewal DeliveryBox.ph Contact Number

Globe: 09179999421

Smart: 09204129999

TM: 09551405330 or 09551405326

Email Address: support@deliverybox.ph

Press the “Proceed” button.

The DeliveryBox form will be presented to you.

For this step, all you need to do is fill out the necessary information such as your Complete Name, Address and Mobile Number.

Door To Door Delivery Details

You are also required to pin your delivery location. Use the search functionality to find your delivery address and “pin” the location marker.

Door To Door Delivery Pin Your Preferred Delivery Location

Press the “Proceed” button to move the payment of Delivery Fee.

NBI Clearance Door To Door Delivery Details Proceed Button

The next page will ask you to select the Payment Method. I already mentioned earlier that we are going to use GCASH so from the icons in the payment method, press “eWallets” to show the list of the eWallets available.

Door To Door Delivery Payment Options

It is important that you have enought GCash balance before proceeding. Make sure that you have P207 (if you are within NCR) or P307 is (you are outside NCR)

Door To Door Delivery Payment Options GCASH

Press the “Proceed” button to move to the actual payment of your NBI Renewal Delivery Fee. You will be diverted to this page where you need to enter you GCash Mobile Number.

Enter your GCash mobile number correctly and press the Next button.

Note: The GCash Mobile number is the mobile number you used in registering your GCash account.

Door To Door Delivery Fee Payment Using GCASH 

The GCash website will send a 6-Digit authentication code to your registered mobile number. Enter it in the space provided.

Delivery Fee Payment GCash OTP

You will receive a confirmation text that the payment of your delivery is successful.

Door To Door Delivery Confirmation Text

For some weird reasons, we are hearing from our readers that they don’t receive any text confirmation from NBI (image of text message above). If that’s the case, don’t worry because its fine. As long as you have the confirmation from GCash and you have the screenshot of the receipt, you’re good!

Door To Door Delivery Confirmation Text from GCASH

To be honest, NBI Renewal is not that complicated when you learn how to do it right the right way. If you are still thinking of people who repeatedly fail to renew their NBI Clearance, then this article is for you.

As you can see, processing your NBI Clearance Renewal should be quite easy. However, if you have some trouble with it, simply leave a comment down below and we will help you as much as we can!

Be careful and stay safe!

NBI Clearance OnlineNBI Clearance RenewalNBI Online RenewalNBI RenewalNBI Renewal Online

94 thoughts on “NBI Renewal — New and Improved NBI Renewal Process!

Leave a Reply


    How long will it take for it to deliver?

  • Rembrandt Brylle Flores says:

    Hi, question po, nauna ko pong bayaran yung delivery kesa dun sa clearance okay lang po ba yun tas bayaran ko nalang yung clearance?

  • Mark Anthony olarve says:

    Online renewal

  • Dulce Canones says:

    Tnx for the detailed info.
    I got my NBI clearance last 2018. My issue is “The given NBI ID Number is invalid”. What will I do now?🤦🏻‍♀️ Do I need to file a new one? or is there another way?

  • Glenn D Lianza says:

    I have already pay my nbi online transaction,in my g cash,but there no notification that paid successfully how can I get my nbi online,can I get my online transaction in robinson dasma

  • Carlo marcelo says:

    Paano po yun nakapag bayad naman ako sa gcash na, nbawasan nadin tapos na proceed hanggang ngaun po wala pang na dedeliver sakin.. Kailangn ko na po yung NBI ko

    • Carlo marcelo says:

      San po makikita yung reperence ng binayad ko sa NBI renewal .gcash po ginamit ko po

    • lian melo says:

      baka hindi po kayo nakapag process ng payment sa delivery box ng delivery fee

  • Lea Hernandez says:

    Please help, I already paid the transaction but the website crashed. How will I be able to retrieve it? I was about to click the Door to Door Delivery.

  • Leonor Braga says:

    As I followed the instruction I wasn’t able to pay the NBI renewal fee. i proceeded with the delivery method. will i Be able to use the same deliver method?While I pay for a new NBI renewal fee?

  • Daniel Labitigan says:

    Hi! I recently did a quick renewal with pickup option enabled (not delivery). It’s just that there was no clear schedule when I should pick it up. I did the transcraction online (thru the NBI website, paid thru GCash) last May 10, 2022. Should I get on with the process of taking a picture and fingerprints etc. again or not? Please help! Thanks.

  • Jonna Mae Davis says:

    Hello ma’am/sir,can I use online renewal if I’m going to renew and change my surname?

  • richelle C Gobris says:

    ung NBi ko po sa door to door delivery 2weeks na ndi pa dumarating po


    Mam/Sir, i renewed my nbi clearance on this day may,06,2022 and can i pick-up on any branch of nbi clearance outlet?

  • waje, joemar gomez says:

    mam sir, i just renewed my nbi clearance last dec 2021 and i need to change my address in the philippines because the address that appear in my last clearance renewed was the address that i use before how could i change it? im now in taiwan i need it for my application in canada

  • janet tabubuca says:

    Gud day po,ask q lng po pwde po b ung xerox copy ng passport ang Dalhin s pgpick up ng nbi renewal?and hindi q po Dala ung old nbi,pwde q po b iprint at un ang ipakta q slmat po s ssgot.Godbless

  • almira molde says:

    twice ako naka generate ng nbi reference number, sa first reference nabayaran ko, then nag reload kasi yong page kaya may new reference number ako then nag proceed na ako agad sa delivery instruction without paying the nbi reference number. My question is valid kaya yong first 155 payment ko or need ko magbayad uli sa pangalawang reference number?

  • marlon perez says:

    the numbers that was given to.inquire on the status of nbi clearance.are all not.replying to text.messages.

  • Olaida Ramirez says:

    I already paid the 155 to my gcash but i leave the nbi website. Is the renewal completed?

    • Avelyn Asuncion says:

      Same question..

      I paid 155pesos via gcash for my NBI renewal.. is renewal completed? Where i can pickup my NBI clearance? Can i get it in NBI branch where my old clearance released before or only in UN manila branch? I didnt choose door to door delivery..please help, i really need it.. Thank You..

  • Icy Cabasag says:

    How if it says ‘Can’t process your renewal online. Please go to the nearest nbi center.’ What does it mean po?

  • Melva alcabedos says:

    Hi sir and maam,
    Ask ko lang po if naibigay yung no.id ng nbi automatic na ba yun na makikita if for abroad or for local gusto.ko.po sana mag renew ng nbi for abroad ty

  • r. santos says:

    should you pay first before magprorproceed yung page to delivery/pick up instructions? i chose kasi 7/11 payment. Last time kasi na nag online payment ako nag loko system nila, kaya now I’m opting for 7/11 payment na lang.


    As I followed the instructions, I wasn’t able to pay the NBI. I proceeded with the Delivery Method. Will I be able to use the same delivery method while I pay for a new NBI Clearance?

  • Algy G.Panadero says:

    Hello good evening!
    Sir nagrenew pala ako ng nbi, nakalimutan ko kng anong branch ng nbi ma claim.
    Taga mindanao pala ako sa south cotabato.

  • Alvin aguado frias says:

    No question

  • Anthony Valdez Ancheta says:

    Bakit wala ng ibang option sa mga branches if you choose pick up. ang nalabas lang ay UN AVENUE lang no other ootion.Gusto ko po sana ay sa malapit sa lugar ko lng para ndi hazzle.oano po kya yun.salamat

  • abbygale p says:

    ano po kailangan dalahin pag pickup ng nbi renewal? and kailangan ba na sa main branch for pickup or pwede sa nearest branch lang?

    • Anthony Valdez Ancheta says:

      Bakit wala ng ibang option sa mga branches if you choose pick up. ang nalabas lang ay UN AVENUE lang no other ootion.Gusto ko po sana ay sa malapit sa lugar ko lng para ndi hazzle.oano po kya yun.salamat



    • Anthony Valdez Ancheta says:

      boss anu sabi ng nbi sau.un avenue manila lang kasi availabke.anu gnwa no

  • Jan Dennis Destajo says:

    I just paid both the fee and the delivery fee. How long will I have to wait for the clearance to be delivered? Thank you. Looking forward to your response to this.

  • Robie de Guzman says:

    Nagbayad po ako sa gcash ng NBI for renew ung nilagay ko po and for delivery kaso hind ako nkapag proceed for delivery kasi po na mali ako ng pindot pero may reference pa rin na binigay for nbi payment,Hindi ko po na fill upan ung door to door detailspero bayad ko na po ung nbi, Wala nga lng ako schedule nailagay kac nga po for delivery nilagay ko ok lang po ba un? Pwede ko na lng po ba iwalk in na lng po yun?

    • Ma Fe romano says:

      Nag renew Po Ako Ng nbi ko tapos nag online renewal Ako nag bayad ndin Ako Ng nbi sa 7/11 tapos ko mag bayad s 7/11 pumunta Ako sa branch pag dating ko dun Wala daw date kung kelan ko makukuha paano kaya un at kelan ko makukuha nbi ko sana may mkapansin Po.. at masagot ung tanong ko

  • Mayco-nel P. Siapno says:

    Hello, I just want to ask how can I receive the confirmation or update if my payment for the renewal of my NBI Clearance was successful after I paid through 7/11? The reference number for the renewal of my NBI Clearance is MP4PZZZBQM. I paid first the delivery fee for the Door-to-Door option having a reference number MP9A5KGKBJ and it was successful and the same time, I received confirmation about it then I pay for the renewal of my NBI Clearance after.

  • Razel Pasia Lugo says:

    Hello po, pano q po kaya malalaman ang schedule ng kuya q sa NBI? Tapos na po aq mag pil up at magbayad ng renewal nbi nya. Kso po di aq naka select ng pick up or deliver.. basta po nag proceed na aq.
    Bayad na po aw ng 155 tru gcash para sa renewal.

  • Marianne joy rionguigui says:

    Paano po yun nakapag bayad naman ako sa gcash na, nbawasan nadin tapos na proceed din biglang nwalan ng net. Hnd ko na naano kung pick up or door to door.

  • Isaiah Jonah S. Dela Cruz says:


    I previously paid for my NBI clearance renewal online to be delivered to my home address. I have not received confirmation except for payment.

    To ask, how can I know when it will be delivered?


    Isaiah Jonah S. Dela Cruz

  • Rico Locsin says:

    How do i confirm if payment is already posted so i can pick it up na?

    • Jasmin S says:

      Same here, hindi nakalogin yung acc ko sa nbi and nag renew NBI lang ako. Hindi ko macheck kung kailan pwede pickupin. 🙁

  • nyca bulaong says:

    Hi. I accidentally clicked the EXIT button on my phone when I was about to enter my details for the delivery and when i open my browser again, i was redirected to the main page of the NBI. What should I do? I already have a reference number to pay my NBI renewal.

    • Kat Delano says:

      bayad na po ba? kung hindi pa, back to start ka nalang po since ok lang naman umulit dahil di ka pa naman bayad. ignore mo nalang ung lumang Reference Number. kung bayad ka na, yun ang hindi ko alam paano ang dapat gawin. i’m sorry.

  • Theresa estrella says:

    What if I changed my mobile number already? Can I use d old # if I Happen to remember it just to verify then use my new # since notifications will appear? I want d door to door renewal. I tried my new # of course it didn’t verify thought I have d old NBI clearance.

  • Justine macaspac lozano says:

    Pano maka kuha nang reynuwal na nbi



  • Donnel Leonida says:

    Hi, I paid for pick up renewal of my nbi. However, it did not proceed after clicking the pick up option.

  • Rose Ann Flores says:

    Dear NBI I have failed transactions for door to door delivery kse separate ang payment ng nbi clearance at door to door delivery. Pano ko po marerefund un kse nabawas na sa creditcard at gcash ko.
    Reference number of payment

  • Mary Grace Limson says:

    I paid delivery pero sa NBI form not paid. How can I pay that.

  • Julie Fullantes says:

    I already paid the NBI renewal fee of 155 pesos via GCash. But when I press the PROCEED BUTTON on delivery option, the page won’t move on. HOW can I recover the transaction and proceed with the door to door delivery with the paid NBI reference number?

    • Catherine Imfante says:

      Hello, tanong lang sana ako kung ok na yung online renewal mo ng nbi? Same problem kase tayo.

  • Julie Ann Fullantes says:

    I already paid the NBI renewal fee of 155 pesos via GCash. But when I press the PROCEED BUTTON on delivery option, the page won’t move on. HOW can I recover the transaction and proceed with the door to door delivery with the paid NBI reference number?

    • Timothy says:

      Same question. How to finish the transaction, I already paid 155. But it did not proceed upon entering delivery details

  • Edison Gopo Moralida says:

    Gud evening sir/ma’am ask ko lng if ok lng ba na nauna nbayaran Yung delivery box worth of 200 pesos yn KC nangyari sa akin Ngayon hnde ko pa nabayaran Yung NBI clearance ko na worth 155 pesos, nndto pa nmn Yung reference number Ng NBI clearance ko. Thanks please respond