How To Apply NBI Clearance Online in 7 Easy Steps

October 30, 2018 11:57 am

How To Apply NBI Clearance Online – NBI is making things easy for the NBI Clearance applicants.

Gone are the days where people used to write and fill up the application form. Gone are the days where every applicant needs to line up for the payment of their NBI Clearance in the Cashier.

Those days are over!

NBI Clearance are now decentralized and can now be done online through the help of their website.

After the online registration and payment of application fee of the applicant, they may proceed directly to any of the 55 NBI Clearance Branches nationwide for the photo and biometric (finger print scanning) and the release of their respective NBI Clearance.

I’m sure you landed on this article from your Google search on “How To Apply NBI Clearance Online” or “NBI Online Registration“, right?

Well, lucky you! We have written a comprehensive guide on how to do it!

Here are the steps on how to apply NBI Clearance Online.

  1. Register an account in NBI Clearance Online Website.
  2. Fill up the NBI Clearance Application Form.
  3. Schedule an NBI Online Appointment.
  4. Pay the NBI Clearance Online Fees
  5. Process your NBI Clearance Online Application
  6. Releasing of your NBI Clearance.

The steps on how to apply NBI Clearance Online listed above are summarized to make it easier for the readers to have an overview of the entire process on how to apply for NBI Clearance Online.

We will discuss it in detail each steps, one by one for the purpose of this tutorial.

Also, we will include possible questions commonly asked by our readers. If we missed anything, feel free to leave a comment in the comment section of this article down below. We highly encourage you to asked questions if you don’t understand anything from this tutorial!

For the sake of this tutorial, we will assume that the applicant don’t have an NBI Clearance Online Application account yet.

Having said that, the NBI Clearance Online application that we’re doing is for the new applicants. Though this tutorial can be applied to all NBI Clearance renewal applicants also. They just need to tweak or skip few steps.

Note: There’s a new feature in NBI Clearance website where you can apply for an NBI Clearance at home. This is the NBI Clearance Quick Renewal. You can read more about it here in our separate article (How to Apply NBI Clearance Quick Renewal).

Before we start this tutorial, we would like to ask you (our dear reader) to share this article in Facebook or Twitter or any social media websites if you find this useful and helpful.

We really want to spread this article so that people looking for a tutorial on how to properly apply for an NBI Clearance Online can easily find it.

To begin our tutorial on how to apply NBI Clearance Online, we’ll start with Step 1 – Registration.


Go to the official website of NBI Clearance ( and register an account.

To do this, on the right side of the page, a registration form is displayed where new applicants of NBI Clearance Online account is required to be filled up.


Enter the required personal information such as your name, email address, birth date and your preferred password for your account.

Agree to the Terms of service by clicking the check box button below.

Press sign up to complete the NBI Clearance Online Application.

A small window will appear asking for confirmation if what you have entered are correct.

Make sure that you verify the correctness of your personal information because you won’t be able to modify this after this step.

After checking your personal information, you may click the “YES” button to finalize your NBI Clearance Online Account Registration.

You will be directed to the main dashboard or main page of your NBI Clearance Online Account. This means that your account registration is successful.

It says that the email I’m using is already taken, what does this mean?

Maybe you already have an account registered? You just forget it.

There’s also a possibility that someone used your email address. Try to use the Forgot Password feature of the website to reset your password. An email will be sent to your email address to reset it.

Can I register a second account with NBI Clearance Online?

Yes. A second account is fine. Just make sure to use a different email address.

I already have an account with NBI Clearance Online but I can’t remember the password. What should I do?

You can use the Forgot Password. Just what I’ve said in the previous question.

If you don’t have an access to your email address, you can just register a second account.

I don’t have a second email address, what should I do?

You can create a new one. I recommend GMAIL. But other email service is fine. There’s no problem with that.

Is the email address really important in the NBI Clearance Online Registration?

Well, sort of. Actually, the website only need your email address as your USER NAME but aside from that there’s no other use.

The NBI Clearance website won’t be sending any emails to you unless you use the Forgot Password feature.

We tried to register an account using a fake email address and it went through. But we don’t want you to use a fake email. Because If you forgot your password, you can reset your password using the “Forgot Password” feature and the website will send a RESET link to reset your account password.


The next steps discusses the NBI Clearance Online Application Form.

Right after the account registration, all applicants are required to fill up the application form.


Enter your personal information such as:

  • Name
  • Address
  • Birth Date and Birth Place
  • Citizenship
  • Educational Attainment
  • Occupation
  • Your Parents Name and birth place
  • Weight
  • Height

Press the SAVE INFORMATION button bellow.

What if I don’t have a Middle Name?

The website requires middle name to be entered but for some cases, the applicant don’t known his or her Middle Name.

If this happens, you may write “Middle Name Unknown”.

I noticed that I have an incorrect personal information written in my application form. What should I do?

You can still correct this mistake by click the “EDIT INFORMATION” button and it will lead you the application form again to edit your mistake.

Schedule an appointment.

Now your next step would be Scheduling your Appointment for your NBI Clearance Online Processing.

In the right side of your screen, right beside the your Application Form you’ll see “APPLY FOR CLEARANCE” button. Click it to start scheduling your appointment.

A small window will show up asking you what Valid ID you have that you will present when applying for an NBI Clearance.

You may refer to the list of Valid IDs accepted in applying NBI Clearance.

It will direct you the scheduling system of the website. First thing to do is select the NBI Clearance Branch where you want to appear and process your NBI Clearance.

Select any NBI branch that you prefer. I advise you to choose a branch that is near and convenient for you.

Remember that this is the place where you’re going to process you NBI Clearance and have your Photo taken as well as biometrics (finger print scan).

Next is the Date and Time. Select your preferred date and time. NBI Clearance Branches are open Monday to Friday, 9AM to 5PM. Though the Office hours differ from every branch.

Another thing, the availability of the NBI Branch also depend on Philippine Holiday and Local Municipality Holiday. This means, NBI Branch are not open during holidays. There are times that the City where the NBI Branch is located held its own holiday such as Manila Day, Quezon City Day and others. When this happens, NBI Branch on that area is close.

So make sure to check the holiday calendar before you set an appointment.


Select the date you want to process your NBI Clearance. Obviously, select the date when you are available.

There are only two option for the Time Slot, AM (morning) and PM (afternoon / after lunch). There’s no specific time.

What time do I exactly come to the NBI Clearance Branch?

It’s up to you. If you chose AM, then go there when the branch opens. I recommend going there early.

If you chose PM, after lunch to closing is the time.

You’re almost done with the NBI Clearance Online Application. After selecting the NBI Branch, Time and Date, select the payment method. I recommend paying your NBI Clearance in 7-Eleven with a working Cliqq Booth/Terminal.

Note that it will also show you how much NBI Clearance application fees. It will cost you P130 for NBI Clearance, P25 for E-Payment Services and additional P15 for convenience fee if you use 7-Eleven as payment method.

Also note that all payment options has different amount of Convenience fees.

Click the 7-Eleven icon to proceed. It will display your NBI Clearance Reference Number. Take note of it or take a photo using your smart phone.

The NBI Clearance Reference Number will be use when paying your NBI Clearance Online Application Fee.

What If I lost the NBI Clearance Online Reference Number?

Don’t worry, you still have a copy of it saved in your NBI Clearance account. Just log in back to your account and go to “TRANSACTIONS” page. You can find it at the left portion of the screen (if you’re using a desktop).

I already made a schedule of my NBI Clearance appointment, can I still reschedule it?

Unfortunately, no. You can’t reschedule it. But if you didn’t pay it yet, you can schedule another appointment on the day you really want and ignore the previous appointment and previously issued NBI Clearance Reference number. As long as you didn’t pay the old or previous appointment you made.

Does the NBI Clearance Reference Number has an expiration?

Yes, the NBI Clearance Reference Number must be paid within 24 hours or it gets expired. You won’t be able to pay it in your chosen payment option.

Also, the cashier from the payment center will not accept your payment because your reference number is expired.

The cashier didn’t accept my NBI Clearance Reference number, what should I do?

Easy, you just need to log in back to your account and repeat Steps 3 to 6. That way, you’ll be able to schedule another appointment with NBI Clearance website.

Can I refund the payment that I made for NBI Clearance Application Fee?

Ideally, there should be a refund. But you have to coordinate with the NBI Clearance Office. Which will be a hassle on your part (believe me).

You can call 09179999421 or 09204129999.

I want to apply for an NBI Clearance for Travel Abroad or any other purpose. I realized that I didn’t select the purpose of my NBI Clearance. Why is that?

Its because all the issued NBI Clearance are “Multi Purpose”. This means that the Multi Purpose NBI Clearance can be accepted to any transaction you use it. Please read, Multi Purpose NBI Clearance.

Pay the NBI Clearance Online Fees

This section gives you an overview on how to pay your NBI Clearance Online Application in 7-Eleven.

But we have written a more detailed tutorial on how to pay your NBI Clearance Online Application Fee in any 7-Eleven.

Anyway, head down to the nearest 7-Elven Branch with a working Cliqq booth.

A Cliqq booth serves as a self service bills payment machine where customers can use to transact their bills payment.

NBI Clearance Online Application - PAY THE NBI CLEARANCE ONLINE FEES

Use the machine correctly to pay your NBI Clearance Application fee.

Once you’re done with the payment, you can now keep your receipt.

If you logged in to your NBI Clearance Online account and head to Transactions page, you’ll see that the status of your application will be “Paid”.

This means that the payment from 7-Eleven was already accepted by the system of NBI Clearance.

I already paid but it says in the website that its still “UNPAID”, what should I do?

Nothing, you can do anything about it actually. But as long as you keep your payment receipt and the NBI Clearance Reference Number, you’re good to go.

You can head down to the NBI Clearance branch on the day of your scheduled appointment. You can totally forget the “unpaid” status of your application from the NBI Clearance website.

I lost the payment receipt, what should I do?

The answer to this is a little bit tricky.

First thing to do is go back to the NBI Clearance Online website and log in to your account. Go to Transaction Page and find the reference number you’ve used when you pay your application fee. Check the status if it change from “Unpaid” to “PAID”.

If it’s already Paid, then you don’t have a problem. Just take note of the reference number or take a screenshot or photo of it. You can just bring this to show the NBI Clearance Personnel when processing your NBI Clearance.

You can just forget the receipt because it is already recognized by the system that you already paid.

If its Unpaid, wait for at least six (6) hours, it should change the status to paid.

Do I need to print the NBI Clearance Application Form?

You don’t have to print the NBI Clearance application form. It’s optional. You have the freedom to print or not to print the said application form.

But as long as you have the NBI Clearance Reference Number, you’re good to go.

I lost my Receipt, NBI Clearance Reference Number and I can’t log in to my NBI Clearance Online Account. What should I do?

Whoa. This is a huge problem. You lost all the those important things? The thing is, the most important item from that is the NBI Clearance Reference Number.

If you don’t have it, you can just retrieve it from your online account but if you can’t open your account. Then you can just use the “FORGOT PASSWORD” feature of the website.

The website will send an email to the registered

Process your NBI Clearance Online Application

The day you schedule your appointment is the day you should go to the NBI Clearance Branch where you set the appointment. Also, keep in mind of the time slot you have scheduled (either AM or PM)

As previously mentioned above, you don’t have to print the application form. As long as you have your NBI Clearance Reference Number.

Make sure to bring two (2) Valid IDs as part of the NBI Clearance Requirements.

Here are the list of NBI Clearance Requirements accepted in applying an NBI Clearance:

On the day of your scheduled appointment, make sure to wear appropriate attire according to the dress code implemented in the NBI Clearance branches.

Note that guards assigned at the entrance of the NBI Clearance Branch can deny you the entry if you’re not wearing appropriate clothes.

When you arrive at the branch, expect that your photo and biometrics (finger prints) will be taken.

Usually, there’s a queue line on these due to volume of applicants. There’s nothing special with the Photo Capture and Finger Print.

What you need to watch out is the incorrect personal information written in your application form. This is the chance to correct it.

The NBI Clearance Personnel will let you verify for incorrect information in NBI Clearance Online. Check each lines just to be sure.

Releasing of your NBI Clearance.

Once you’re done with Photo Capture and finger prints, you will be asked to proceed the releasing area.

A separate waiting room or area is designated for releasing the NBI Clearance issued for the day.

The release of your NBI Clearance fully depend on your name if you have a HIT or not.

According to our previous article:

“HIT” is the term used by NBI Clearance Outlets if the applicant has a namesake and requires the NBI Clearance to be verified further before released to its owner. There are 104 Million (and counting) breathing individuals in the Philippines. With that size of population, there’s a chance that you have a namesake who already applied for their NBI Clearance.

You’ve been HIT! Reasons why you can’t afford a one day NBI Clearance processing!

If you don’t have a hit, they will be release your NBI Clearance in a few minutes.

If you have an NBI Clearance HIT, they will ask you to go home and come back on their assigned date. Its usually eight (8) working days but sometimes, it extends to fifteen (15) working days due to huge volume of applicants.

In short, you have to wait for the pick up date the NBI Clearance assigned before you get your hands on your precious NBI Clearance.

I failed to claim my NBI Clearance, can I still claim it?

It depends. If we’re just talking about 2 to 3 weeks, maybe you can still claim it. But if we’re talking about a month or several months, there’s a possibility that they won’t give it to you since its been there already for so long and have to destroy it.

I won’t be able to claim my NBI Clearance on the specified date, can I ask someone to claim it?

Yes, you can do that. But you should issue an Authorization Letter stating that you authorized your representative to claim your NBI Clearance. You may read more about this in our article (Ask Someone To Claim Your NBI Clearance).

There’s also a chance that when you claim your NBI Clearance after waiting eight (8) working days, the NBI Personnel asks you to go to the NBI Clearance Taft Main Building for Quality Control Interview.

According to our previous post, NBI Clearance Quality Control Interview:

In my own understanding, NBI Clearance Quality Control Interview is a process by which an NBI Personnel reviews or verify the true identity of the NBI Clearance applicant.

This usually happens if you have the following:

  • You have a pending or ongoing case.
  • You are under for arrest (outstanding warrant of arrest) and needs to be identified in relation to a crime by the Police Authorities

Or its mostly possible that you have:

  • You have a Namesake has a pending or ongoing case or
  • Your Namesake are under for arrest (outstanding warrant of arrest) and needs to be identified in relation to a crime by the Police Authorities

You can read more about the Quality Control Interview here at our article.

There you have it, its the complete and ultimate guide on how to apply NBI Clearance Online.

I missed my NBI Clearance Appointment, can I still go the other day?

It also depends. If you missed your schedule and 2 to 5 working days have passed, you still go to the NBI Online Clearance Branch and process your NBI Clearance or NBI Renewal.

But if it’s been a more than a week, NBI Branch can deny you of their service.

If ever you still have a question which is not tackled in this post, feel free to leave a comment down below.

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How To Apply NBI Clearance Online

293 thoughts on “How To Apply NBI Clearance Online in 7 Easy Steps

Leave a Reply

  • Rioginey Valdez says:

    how to apply NBI clearance

  • trixie nicole esguerra says:

    i scheduled an appointment online last March 25, 2022. Today is March 29, and i still haven’t paid it yet. it’s been 4 days, can i still pay? is my reference number still valid. or i should just make another appointment to get another reference number??

  • josh von rovin maravilla says:

    ok lang po ba e cancel ko ang appointment ko for delivery di pa po ako naka bayad

  • Megabriel Yves Nae Reyes says:

    Hi. Magtatanung lng po.

    Kapag po ba nahit tapos pinabalik sa ibang araw, kelangan pa po bang luminya ulit?

    May mga kaso po kasi na nagcucutoff. Madame pong mga taong nakapagset ng date online kaso hindi nakaproceed kasi nacutoff sila sa linya.

    Ang line of thought ko naman po, kung may bilang lng na maacomodate nila, at ngsama ung mga taong nakapagset ng date para sa appointment at ung mga taong babalik kasi may hit ung name nila sa previous appoint ment nila, paano ang gagawin nung mga taong nacutoff na first appointment pa lang.

    So dapat bang luminya pa ulit ung mga babalik lng dahil sa hit?

    Salamat po.

  • Mariel Esperas says:

    Hi. Just want to ask po, i have already a reference number paid, but I dont have an appointment? It is possible that I can go to rhe branch? Kase nung pinindot ko yung quick renewal, for payment agad. I didn’t know na needed pa pala gumawa ng account. What should I do? Thanks

  • Claudine Lamera says:


    Can I advance the payment of my NBI Clearance ahead from my appointment? I just need a receipt to show my employer.

    Thank you for your response!

  • Nicole Rose Ann Cuambot says:

    If I missed my appointment and go to the NBI branch, is there a penalty?

  • Liza Apuan says:

    What if your supposed schedule was declared as holiday?

  • Joyce Anne C. Doctolero says:

    Iam ofw, I authorize a person to get my nbi,how can i do my biometrics online?

  • Chazzy says:

    Should i need to pay online payment before i go to nbi branch? What if i missed to pay due to offline seevices of western? What will i do? Thanks

  • Mary Jane Valdez says:

    Hello Good day! Is it possible to get my NBI clearance 3days before my appointment? Because i will start to my new work on Nov. 23 and my appointment is Nov. 24..

  • Hazel Clave says:

    Can i get my nbi clearance before my appointment schedule once i already paid it to 711

  • Mariel says:

    We schedule an appointment today,and we already paid for it but unfortunately the office today were closed, can we still used our scheduled appointment for the next days?

  • Emalyn Basada says:


    I have an appointment tomorrow, Nov 12, 2020, at NBI Cavite District Office. However, the said office posted a notice on their FB Page that they are temporarily closed starting Nov 11 due to office relocation. No proper recommendations and advice to us. What should we do? And btw, In my case, I already paid it thru GCash. Hope to hear from you soon. Thanks.

  • Vivien Aquino says:

    Can we reschedule NBI processing IF government offices are suspended on the day it is scheduled? If yes, how? And do we need to pay for it again?

  • Bryan Solana says:

    Pwede pa po ba ako magpa Sched ulit if di ako nakapunta nung Thursday OCT 15 for appointment? What i mean bayad na po yon, pwede po ba magpa re-sched ulit?

  • JONALYN TAN says:

    Pwede ko ba puntahan ang NBI ko kahit december pa schedule pero bayad na?. Salamat 😊

  • margie manalo says:

    Good day! pwede po ba mag chance slot pag malayo pa po ang schedule? for example,nagpasched po ako ng december pero need ko na po ng clearance by october,may chance po ba ako makakuha ng slot the day of october pag nagpunta po ako sa branch? hope for your response.Thanks!

  • Ma. Jonnah Celino says:

    i forgot where i scheduled my NBI. can i go @ any branch? or is their any way to know what branch i was schedulde?

  • Annie Masangkay says:

    is it ok to go and do your biometrics and photo capture earlier than your scheduled appointment?

  • Mariano Abella Jr. says:

    I have a friend in Australia who was supposed to come home April 2020 but wasn’t ale to because of the pandemic. She would like to come home now that things have eased down but unfortunately, her Visa has expired and Australian Immigration will only renew her Visa if she updates and submit her Philippine NBI Clearance for 2020. She told me that our Brisbane Embassy is still closed at present.

    Can I follow it up for her here in the Philippines. I have a copy of her old NBI Clearance dated 2006. PLEASE ADVICE.. Thank you and GOD Bless!



  • Elizabeth Balgos Ortiz says:

    How can my son, who is in AUSTRALIA apply for an NBI clearance online?

  • alfonso zaragoza says:

    Di ko po masave information ko “THE FATHER BIRTH PLACE MAY ONLY CONTAIN LETTERS AND SPACES”yung lumalabas. Paano po ito? need ko po kasi magrenew ng nbi clearance online. thank u sa sasagot.

  • Criselda Ebuenga says:

    I missed my NBI Clearance Appointment last June 30, 2020.
    I already paid for it. Makukuha ko pa po ba yong binayad ko?

  • Ma. Mae Santis says:

    Good Day
    What if my name on burth certificate is ‘Ma.’
    But in the online system of nbi cannot accepted but instead of that I’ll try ‘Ma’ is acceptable is it correct ? What will I’m gonna right on the system ? Which one is correct or else ? Pls thank you

  • Ronalyn flores says:

    Schedule ko bukas kaso hindi ko pa nabayaran pede bang bukaa ko nalang bayaran?

  • Chrissia van perez says:

    What if I already pay the NBI clearance but failed to appear on the appointment date due to lockdown, can i still claim it without paying again?

  • randy rocabo panganiban says:

    yung link na sinesend sakin for forgot password di gumagana nag cacrash po siya. ano po gagawin ko?

  • Evelyn Reodique Maranan says:

    Good day po pwede po humingi ng copy ng link pano kumuha ng schedule for nbi clearance..?? Thankyou..

  • Grace says:

    OK Lang po ba Pumunta ng NBI to get a clearance before sa date ng nakaschedule na appointment date, nabayran na kasi.ang nkasched is july 29 pwede bang Pumunta ng Mas maaga pa sa 29? Thank you

  • Viel Nolasco says:

    Pwede ko bang makuha ng mas maaga ang NBI clearance? June 2 is supposed to be my appointment pero june 1 pa lang ngayon bayad ko na. Pwede bang makuha na sya ngayon?

  • lou says:

    hi hellow po mg aaply po ako ng K1 visa need ko po ng police clearance ng work po ako sa Taiwan at korea need ko po ba pa lagyan ng tatak ang makukuha kong NBI sa main branch nyo po

    • Mae says:

      Hi ! I’m one of those people who had been unfortunately status as hit with the certification. Now, it is stated that I should go back for a couple of days. But unluckily, the ECQ had been actioned by the government so I can’t physically go to the office to claim it. Is it possible that I can claim it through online? Like they can send me a pdf or sort of so I can send it to my employer and I can be qualified for the work-from-home employees. Is it possible?

  • Janielle Coronado says:

    Hi, its been month passed since my appoinment. But i already paid it. Magbabayad pa po ba ako ulit, kung magpapasched po ako ng panibago?

  • Omar Mangantilao says:

    Hello, kung nalimutan ang napiling branch ng appointment, saan ito pwede maireview?

    • eva joy puig says:

      panu po mcheck ang napiling nbi branch kasi po nakalimutan ko? thanks po

  • John mark coronel says:

    Hi good afternoon. Meron po kasi akong hit at lagpas na sa araw na ibinigay sakin para balikan yon. Makukuha ko padin ba ito?

    • Kat Delano says:

      Of course, mababalikan mo pa ito at makukuha. basta po hindi pa lagpas ng 10 days ang delay ha. yung iba kasi strikto so dapat balikan mo na agad ito sa lalong madaling panahon.

  • Arnel M. Bautista says:

    Hi. I have an existing NBI clearance in 2018 for local employment purpose. Now I need it for Travel Abroad purpose. What should I do? Thank you

    • Kat Delano says:

      Wala na pong “Travel Abroad” purposes dahil multi purpose NBI clearance na po lahat ng iniissue.

  • Jeremane Ann says:

    Is it okay if i apply for clearance with the same account i used before ? Since i lost my previous nbi clearance and its also expired

  • Mae says:

    Hi. Can I claim my NBI the day before my appointment date? Tnx

  • Ron jason noble says:

    Kakakuha ko pa lang ng nbi clearance ko ngayon po nawawala po ang original at di ko pa po napapa xerox pwede pa po ba ako kumuha or magpa reprint nlng sa nbi branch

  • Thessa Lonikka says:

    Pwede po kahit dun sa mismong NBI nalang pumunta?

  • Kristine says:

    Hi i missed my appointment yesterday but I paid already as per the receipt or the payment itself it is valid until feb 5. Can I still go?

  • John Michael A. Pascual says:


  • Maria Basilisa Concepcion A. Cepillo says:

    Good day! I already paid for my appointment however, I won’t be able to present my valid ID which I indicated. Can I present other valid IDs instead although, it’s different from what I said I’ll present? Thank you.

    • Kat Delano says:

      Sure! its fine as long as its listed as VALID ID issued by our government.


    Can i pick up at any branch my nbi clearance